HeyPearl
Client Service Agreement

Thank you for choosing HeyPearl. This Client Service Agreement ("Agreement") constitutes the entire legal and operational framework governing the relationship between HeyPearl Inc. ("HeyPearl," "we," "us," or "our") and the individual or entity ("Client," "you," or "your") purchasing or engaging any HeyPearl service, subscription, digital product, software implementation, coaching program, or consulting engagement.

This Agreement applies to all current and future HeyPearl offerings — including but not limited to GEO by HeyPearl, AI automation solutions, marketing and visibility services, lead generation systems, consulting retainers, digital products sold through Stripe, Stan Store, or any other authorized sales channel — unless a separate written agreement explicitly supersedes it for a specific engagement.

By activating services through payment, the Client acknowledges having read, understood, and agreed to all terms, conditions, disclaimers, and obligations set forth in this Agreement. This Agreement is legally binding and supersedes all prior verbal or written representations, proposals, or understandings.

The services provided under this Agreement are organized into four broad service categories. Each Client's specific deliverables, access, and service scope are determined by the product or subscription they have purchased. Not all Clients receive services across all four categories — this Agreement governs whichever categories apply to the Client's active engagement.

The specific deliverables, cadence, and scope applicable to a Client's engagement will be outlined in their onboarding documentation, service schedule, or product description at the time of purchase. HeyPearl reserves the right to modify tactical execution in order to optimize performance, provided that the strategic objectives and deliverable categories remain consistent with those established at onboarding or purchase.

HeyPearl may introduce new products, services, and solutions over time. Unless a separate written agreement is executed, all new offerings provided to an existing Client are governed by this Agreement.

HeyPearl's Marketing & Visibility Solutions are designed to build and sustain meaningful presence across every digital channel where the Client's target audience discovers, evaluates, and selects service providers. Specific deliverables within this category vary by product and subscription tier.

Services within this category may include, but are not limited to: search engine optimization (SEO), generative engine optimization (GEO), answer engine optimization (AEO), social media content systems, local visibility strategies, and brand authority positioning. All efforts are executed within the constraints of each platform's terms of service and are subject to platform-level algorithmic factors outside of HeyPearl's direct control.

All content and visibility assets produced for the Client are designed to compound in value over time. The Client acknowledges that visibility strategies require a sustained effort period before producing measurable results and that platform-level factors may influence outcomes beyond HeyPearl's control.

HeyPearl's content and brand authority services are built around a single principle: durable assets that increase in value over time. Content produced under this Agreement is designed to serve multiple functions simultaneously — building brand credibility, improving search and AI visibility, nurturing audience trust, and driving conversion.

Content deliverables are produced in accordance with the Client's approved brand voice, messaging guidelines, and strategic objectives established during onboarding. The Client acknowledges that content strategy and tactical execution may evolve in response to platform algorithm updates, market conditions, and performance data.

All content produced by HeyPearl on behalf of the Client remains the intellectual property of the Client upon full payment of all fees associated with its production. HeyPearl retains the right to reference the existence of the Client relationship (without disclosing confidential strategy) for general portfolio and capability representation purposes, unless the Client objects in writing.

HeyPearl's Lead Generation & Growth Solutions encompass all systems, assets, and automation sequences designed to convert audience attention and online visibility into qualified leads and client acquisitions. Applicable services are determined by the Client's specific product or subscription.

Lead capture assets produced under this Agreement may include, but are not limited to: landing pages, lead magnets, conversion-optimized forms, booking systems, and funnel infrastructure. The performance of lead capture assets is subject to factors including traffic quality, market conditions, and offer-market fit. HeyPearl does not guarantee specific lead volumes or conversion rates.

The Client is responsible for timely follow-up with all leads generated through HeyPearl's infrastructure. HeyPearl's obligation is limited to the delivery and ongoing optimization of the lead generation infrastructure itself. Conversion of leads into paying clients remains the Client's operational responsibility.

HeyPearl's AI & Automation Solutions represent the operational backbone of a modern, scalable business. These systems are designed to eliminate repetitive manual work, increase response speed, and create a consistent client experience at every stage of the engagement lifecycle.

Applicable automation systems are configured and deployed based on the Client's specific product or subscription. Where HeyPearl deploys automated communications on the Client's behalf, such communications are the Client's responsibility to ensure compliance with applicable federal and state regulations, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act. The Client assumes full responsibility for the compliance of their contact database and the consent status of all contacts therein.

HeyPearl's systems and services are designed to operate with maximum efficiency; however, optimal results require the Client's active collaboration and timely fulfillment of the responsibilities outlined herein. The Client's failure to fulfill these responsibilities may materially impact service outcomes and shall not constitute grounds for refund, service credit, or early termination without penalty.

For Clients whose subscription includes access to PearlOS or any other HeyPearl proprietary platform, such access is granted as a component of the service subscription and does not constitute a transfer of ownership, license, or intellectual property rights in the platform itself. Platform access is provided exclusively for the Client's use in connection with their active HeyPearl services.

Upon termination of this Agreement, the Client's access to any HeyPearl platform will be suspended. All Client data, content assets, and deliverables for which the Client has paid in full will be made available for export for a period of thirty (30) days, after which they may be permanently deleted. HeyPearl's proprietary systems, workflows, automations, and platform architecture remain the exclusive intellectual property of HeyPearl Inc.

For Clients engaging consulting, coaching, or digital product services that do not include platform access, this section serves as notice of the terms that apply should platform access be added to their engagement at a future date.

HeyPearl is committed to delivering high-quality services, systems, and results. HeyPearl employs proven frameworks, strategic expertise, and proprietary methodologies to maximize outcomes for every Client. However, the Client acknowledges and agrees to the following important disclosures, which apply across all HeyPearl service categories:

Both parties acknowledge that in the course of this engagement, each may be exposed to information that is proprietary, confidential, or commercially sensitive. Both parties agree to maintain the strictest confidence with respect to all such information and to use it solely for the purposes of fulfilling their obligations under this Agreement.

HeyPearl maintains a structured communication framework to ensure all client engagements operate with clarity, accountability, and strategic alignment. The Client agrees to engage with HeyPearl's team in a professional and respectful manner consistent with enterprise business standards. This applies to all communication channels, including email, messaging platforms, video calls, and any other medium used in the course of service delivery.

All official service communications, including strategy updates, deliverable submissions, and billing notifications, will be delivered via email to the Client's designated contact address. The Client is responsible for maintaining an accurate and active email address on file with HeyPearl and for monitoring communications therefrom in a timely manner.

Client communications that are abusive, threatening, or unprofessional in nature shall constitute grounds for immediate suspension of services and, at HeyPearl's sole discretion, termination of this Agreement without refund. HeyPearl is committed to maintaining a safe and professional working environment for all team members.

Where the Client's engagement includes scheduled strategy, coaching, or review sessions, the Client agrees to attend or provide advance notice of cancellation no less than 24 hours prior to any scheduled session. Repeated failure to attend scheduled sessions may result in reduced service capacity and shall not constitute grounds for service credit or fee adjustment.

Billing terms vary by product, subscription type, and engagement model. The specific billing cadence, amount, and commitment period applicable to each Client are outlined in the product description, checkout page, or onboarding documentation at the time of purchase. The terms below apply universally across all HeyPearl engagements unless otherwise specified in writing.

Termination After Minimum Commitment. Following the completion of any applicable minimum commitment period, either party may terminate this Agreement with thirty (30) calendar days' written notice. Notice must be delivered via email to the designated contact address of the receiving party. Fees for services rendered during the notice period remain due and payable.

Termination for Cause. HeyPearl reserves the right to terminate this Agreement immediately and without refund in the event of: (a) the Client's failure to pay any amount due within 30 days of the due date; (b) the Client's breach of any material term of this Agreement; (c) the Client's engagement in conduct that is abusive, threatening, or otherwise unprofessional toward HeyPearl personnel; or (d) any activity by the Client that exposes HeyPearl to legal liability or reputational harm.

Post-Termination. Upon termination, access to any HeyPearl platform, portal, or managed system will be suspended. All content assets and deliverables for which the Client has paid in full will be made available for export or transfer for a period of 30 days following the termination effective date. HeyPearl will cease all active campaign management, automation operation, and ongoing optimization activities as of the termination effective date.

Effect of Termination. Termination of this Agreement shall not relieve either party of obligations accrued prior to the termination date. Confidentiality obligations, intellectual property provisions, limitation of liability terms, and payment obligations survive termination indefinitely.

The Client acknowledges and agrees that electronic acceptance of this Agreement, including acceptance through the submission of payment via Stripe, Stan Store, or any other authorized HeyPearl sales channel, is legally valid and binding under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state electronic signature laws.

By submitting payment toward any HeyPearl service, subscription, digital product, or consulting engagement, the Client represents and warrants that: (a) they have the legal authority to enter into this Agreement on behalf of themselves or the entity they represent; (b) they have read and understood all terms, conditions, and provisions of this Agreement; and (c) they agree to be legally bound by all such terms, conditions, and provisions, regardless of which HeyPearl product or service prompted their review of this Agreement.

This Agreement may be updated by HeyPearl from time to time as new products and services are introduced. The Client will be notified of material updates via email. Continued use of any HeyPearl service following notification of updates constitutes acceptance of the revised Agreement. The current version of this Agreement is always available at serviceterms.heypearl.io.

To the fullest extent permitted by applicable law, HeyPearl's total aggregate liability to the Client arising out of or related to this Agreement — whether in contract, tort, negligence, or otherwise — shall not exceed the total fees actually paid by the Client to HeyPearl in the three (3) months immediately preceding the event giving rise to the claim.